Get In Touch
Ready to Get Started?
Let's Talk Timber Mats
Get a custom quote for your project. Our Eucalyptus team is ready to help you find the right timber mat solution.
4 Hours
Average Response Time
Most quote requests are answered within 4 hours during business hours
Contact Information
Multiple Ways to Reach Us
Phone
800-866-0795 x1 or 772-473-0328
Main Line
Speak directly with our team
info@world-forest.com
General Inquiries
We respond within 4 hours
Quick Quote
quotes@world-forest.com
Project Quotes
24-hour quote turnaround
Office Location
World Forest Group Headquarters
2100 West Loop S.
Houston, TX 77027
Service Regions
North America (HQ) , LatAm & Caribbean,
European Union, Middle East
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM EST
Saturday: 9:00 AM – 2:00 PM EST
Sunday: Closed
Emergency support: 772-473-0328
Direct Team Contacts
Jeff Atkin
CEO
800-866-0795 x1
jsa@world-forest.com
Sales, strategic partnerships & large projects
William Cordero
Head of Quality Control
wc@world-forest.com
800-866-0795 x2
Product specifications & quality
Karl Bahler
CFO
800-866-0795 x3
kb@world-forest.com
Pricing & contract terms
Frequently Asked Questions
Quick Answers to Common Questions
Can’t find what you’re looking for? Contact our team directly for personalized assistance.
How quickly can I get a quote?
We provide detailed quotes within 24 hours of receiving your request. For urgent projects, call us directly at 800-866-0795×1 and we can often provide pricing the same day.
What information do you need for an accurate quote?
We need your project type, desired mat dimensions, estimated quantity, and timeline. Site conditions, load requirements, and any special specifications also help us provide the most accurate pricing.
Do you offer custom mat sizes?
Yes, we can manufacture custom dimensions to meet your specific project requirements. Standard sizes are 18’x4’x8″ and 16’x4’x8″ with thickness from 4″ to 12″, but we can accommodate most custom requests.
What's the typical lead time for orders?
Standard orders typically ship within 2-3 weeks. Custom sizes may require 3-4 weeks. Rush orders can often be accommodated – contact us to discuss your timeline.
Do you provide delivery services?
Yes, we arrange delivery throughout North America. We work with trusted logistics partners to ensure safe, timely delivery to your job site. Delivery costs are included in your quote.
Can I get technical specifications before ordering?
Absolutely. We provide detailed technical specifications, load tables, and engineering data for all our products. Contact our team for specific technical documentation.
Do you offer rental or leasing options?
Currently, we focus on sales of new timber mats. However, we can discuss flexible payment terms for large orders and provide recommendations for rental partners in your area.
What makes Eucalyptus mats better than traditional options?
Eucalyptus mats are 2-5x longer lasting, 30% lighter (more mats per truck), stronger than traditional hardwoods, and sustainably sourced from well-managed plantation forests.
Do you provide technical support during projects?
Yes, our team provides ongoing technical support throughout your project. We’re available to help with installation guidance, load calculations, and troubleshooting.
What industries do you serve?
We serve pipeline construction, transmission utilities, wind and solar energy, heavy civil construction, oil & gas operations, and any industry requiring temporary road surfaces or ground protection.
Still Have Questions?
Our team is here to help with any specific questions about your project requirements.